Returns Policy
Returns Policy
30 Day Return Period Guarantee
If you’re not satisfied, neither are we. If for any reason you’re not completely satisfied with your Fusion Guitar purchase, simply return it in its original condition within 30 days of delivery date and we’ll give you a full refund of the purchase price, excluding return shipping and handling charges, which are deducted from total refunded amount. It’s that simple. Returned items must be in original, brand-new condition and show no signs of wear including, but not limited to, belt-buckle or pick scratches, scuffs, dings or scrapes on the instrument or collateral materials. Items must also include all original packaging, manuals, warranties and accessories or your return may be subject to a return handling charge or a minimum 15% re-stocking fee for returns that are not in original brand new condition. Items with excessive wear or damage may be subject to a disqualification.
RETURNS PROCEDURE
- Contact Fusion by email info@fusionguitars.com
- Include an explanation of the reason for returning the guitar
- We will provide you notice of return shipping costs from your address
- Upon agreement on return shipping costs from your address, we will send you a Fedex shipping label
- Pack your Fusion Guitar in the original box and case and include all accessories and documentation
- Drop it off at your local FedEx depot and present your return shipping slip (you can even do it on your smartphone!)
- Once The Fusion Guitar is returned and inspected by us we will release your refund within 30 days and notify you of any restocking surcharge on refunded amount if there is evidence of damage to unit or missing components (see above).
Returns Covered By Warranty
All warranty caused by Fusion Guitar faults are covered by replacement or refund guarantee and free return shipping. Please review the Warranty section to determine if your product return is a warranty claim and follow instructions to lodge a warranty claim with Fusion Guitars.